DEAR MARGARET: My insurer won't pay £1500 claim for horror holiday...
Columbus Direct is a company in the Professional Travel Insurance (PTI) group, which uses an independent claims handling company, Global Claims Services, to deal with policyholders’ claims.
Under the emergency medical expenses/repatriation section of your
policy, it is clearly spelt out that all treatment and expenses must
first be authorised by the insurer — which you didn’t get. However, PTI
does acknowledge you made contact with GCS while you were still in
India. It has listened to the recording of that conversation and concedes that GCS did not handle the call as well as it should.
You had told them this was first time you had made a claim. It should
have been evident, says PTI, that you were not aware of what you should
do next or what was expected of you in this event.
In light of this, it has reconsidered your claim and, in the circumstances, is no longer asking you to obtain the medical evidence retrospectively.
It has advised GCS of its findings and will be getting in touch with the good news that your claim is to be settled forthwith.
The final figure will be £1,332.63, which covers the flight upgrades of £1,250 and taxi fares of £82.63.
Your letter is an object lesson for other travellers. If anything
goes wrong, keep all receipts and talk to your insurers then and there.
I was involved in a motor accident in May 2009. Eventually, the other driver admitted total liability.
The following day my insurer, Direct Line, inspected my van and came to
the conclusion it was beyond economic repair and thus a total loss.
Direct Line paid me the market value of £1,200 less the £200 excess.
When the other driver admitted liability, the £200 excess deducted was paid to me as well.
My insurance premium, which I paid by direct debit, fell due two days
before the accident. Ten days later, Direct Line took the annual premium
of £315, plus £22.05 for motor legal protection insurance, out of my
account even though my vehicle had been written off a mere two days into
the insurance term.
Yes, of course, you should have had a partial refund of your contributions — and Direct Line acknowledges it was at fault in not telling you this at the time.
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I paid £179.04 for a single-trip travel insurance policy with Columbus Direct. The holiday went badly wrong. Our luggage was delayed for two days and we arrived in Kerala without clothes, medication and, importantly, insect repellent.
Before that, Pevey was also suspended for not following protocol in a wreck involving a civilian. Instead of having his vehicle towed, Pevey pulled a front fender off of a tire so he could drive the car to the city garage. Those incidents over the past
Malloy was pronounced dead at the Columbus Medical Center after 8 o'clock. Alabama State Troopers worked the accident, which occurred near mile marker 102 on Highway 431. The details surrounding what caused the wreck are still unclear.
One of the two vehicles, a large pick-up truck, was driven by Courtney Bisel, 21, of Columbus, police said. Jackson and Bisel pulled over right away, although the other vehicle, a small, silver-colored car, fled the scene, police said.
The accident occurred at about 4:15 pm in front of St. Paul's Lutheran Church on Indiana 7 south of Columbus when Powell tried to pass a car on his mo-ped. The car, driven by Sandra Jones, 59, of Columbus, was southbound and stopped to turn left onto
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If you or somebody you know has experienced this type of injury, speak to a good personal injury lawyer for a free consultation to find out more about submitting a medical malpractice claim.
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